Privacy Policy

Introduction

At Dilag Spunz ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dilagspunz.com (the "Site") or engage with our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Communication Data: Messages sent through contact forms, emails, or other communications
• Newsletter Subscription: Email address for our newsletter service
• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referring websites

How We Collect Information

We collect information through:

• Direct interactions when you fill out forms on our website
• Automated technologies including cookies and similar tracking technologies
• Third-party services integrated into our website
• Communications with our customer service team

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To respond to your inquiries and provide requested information
• Communication: To send newsletters, updates, and promotional materials (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: To maintain records and conduct internal business operations

Legal Basis for Processing

We process your personal information based on:

• Consent: When you have given explicit consent for specific purposes
• Legitimate Interests: For our business operations, website security, and service improvement
• Legal Obligations: To comply with applicable Canadian laws and regulations
• Contract Performance: To fulfill services you have requested

Information Sharing and Disclosure

We Do Not Sell Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

When We May Share Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website
• Legal Requirements: When required by law, court order, or government authority
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of others
• Consent: When you have provided explicit consent for specific sharing

Cookies and Tracking Technologies

Types of Cookies We Use

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: To understand how visitors use our website (with your consent)
• Marketing Cookies: To provide personalized advertising experiences (with your consent)

Cookie Management

You can control cookie preferences through:

• Our cookie consent banner when you first visit the site
• Your browser settings to block or delete cookies
• Contacting us to update your preferences

Data Security

We implement appropriate security measures to protect your personal information:

• Technical Safeguards: Encryption, secure server configurations, and access controls
• Administrative Safeguards: Staff training and access restrictions
• Physical Safeguards: Secure storage of physical records and equipment
• Regular Reviews: Ongoing assessment and improvement of security measures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations and resolve disputes
• Maintain business records as required by law

Specific retention periods:

• Contact Form Submissions: Retained for 3 years unless requested for deletion
• Newsletter Subscriptions: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; personal identifiers deleted after 26 months

Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your personal information in a structured format
• Withdraw Consent: Withdraw consent for processing based on consent
• Restrict Processing: Request restriction of certain processing activities
• Object: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Newsletter and Marketing Communications

If you subscribe to our newsletter, you may:

• Unsubscribe at any time using the link in our emails
• Contact us directly to remove your email from our list
• Update your communication preferences

We only send marketing communications to individuals who have explicitly consented to receive them.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada. We ensure appropriate safeguards are in place to protect your personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (if you have subscribed to our newsletter)

Privacy Officer

We have designated a Privacy Officer who is responsible for our privacy compliance. You may contact our Privacy Officer with any privacy-related questions or concerns.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may file a complaint with:

• The Privacy Commissioner of Canada
• Your provincial privacy commissioner

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Acknowledgment

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.